Invoice Submission Reminder: Use Trustflow for All Invoice Intake
For questions regarding invoices, payment status, or invoice-related support requests, RAMS Central remains the appropriate resource for departmental assistance and issue resolution. However, to support a more streamlined and efficient Accounts Payable review process, invoices should be submitted directly through AP’s centralized Trustflow intake process rather than attached to RAMS Central tickets.
Please save the AP invoice intake email for future submissions:
Emailing invoices directly to [email protected] helps ensure invoices are routed as efficiently as possible, while also improving invoice visibility, reducing duplicate submissions, and minimizing delays associated with misrouted documentation. This process applies to all invoice submissions, including new invoices, past-due invoices, and invoices previously submitted through other channels.
Departments are encouraged to review invoice status in RealSource by invoice number or PO number prior to resubmitting documentation. In many cases, invoices may already be in workflow, pending review, or previously processed for payment. Avoiding unnecessary resubmissions helps reduce duplicate invoice exceptions and supports more timely processing across the payment cycle.
If an invoice is rejected through Trustflow and you have confirmed it is not a duplicate submission, please contact your AP Payment Officer for further guidance and resolution support.
For additional invoicing guidance, including invoice requirements and payment information, please review: Vendor Invoicing & Payment.
Categories Procurement Services