Keep ICA Payments on Track — Don’t Route Them Through Trustflow
We’ve noticed an increase in Independent Contractor Agreement’s (ICA) being sent as invoices to Trustflow. While well-intended, ICA’s are not invoices and Trustflow is designed to match invoices. Non-invoice submissions often get rejected because the system is designed to recognize invoices.
To make sure your ICA payments are handled quickly and correctly, please follow the proper process below.
✅ The Right Way to Submit ICA Payments
- Complete the Independent Contractor Agreement (ICA) form, ensuring all required signatures and the PO number are included.
- Submit the ICA Payment Request form located under the Accounts Payable section of the Shopping Dashboard in RealSource
❌ Avoid These Common Pitfalls
- Don’t send ICA invoices to Trustflow — it’s not set up to handle ICA forms.
- Don’t assume Trustflow operators can fix or key missing information — they can’t.
- Don’t skip the ICA Payment Request form step — it’s required for payment to be released.
Why This Matters
Submitting ICA paperwork through RealSource keeps payments on schedule, avoids extra back-and-forth with Accounts Payable, and prevents rejections in Trustflow. In short, it’s faster, cleaner, and the right way to pay your independent contractors.
For full instructions and forms, visit the Independent Contractor page on the Procurement website.
If you’re not sure which process applies to your situation, reach out to Purchasing or Accounts Payable — we’re happy to walk you through it.
Categories Procurement Services