Winter Wrap‑Up 2025: Closing Schedule
As the holiday season approaches, the university will have a winter break closing period. To help you plan ahead, we’ve prepared our Winter Closing Schedule so you know when offices and services will be unavailable. Why This Matters Knowing the winter closing schedule helps you plan work, purchases, and other activities around the break. It […]
🎉 Celebrating Excellence: G&C Team Members Honored at Research Administrator’s Day
The VCU Grants & Contracts (G&C) team is proud to announce that three of its staff were honored at this year’s Research Administrator’s Day. The annual event celebrates the contributions of research administrators who support VCU’s research enterprise. This year’s award recipients from G&C include: The G&C team congratulates Cathy, Michaela, and Delois on their […]
✉️ Quick Tip: Making Sure Your Emails Reach Candex Support
Keep your Candex requests moving smoothly To help ensure your payment or support requests reach Candex quickly, please send all messages to [email protected] using regular email delivery. Encrypted emails can’t be received or processed by the Candex Support team and may get stuck in their system — which could delay your request. This applies to […]
Updates on Research Participant Payments
We’re working closely with our partners in the Controller’s Office and Payroll Services to make sure that research participant payments remain clear, compliant, and easy to process. The main change is the introduction of a new Research Study Participant Payment Form, which replaces the previous submission method for VCU employee participants. This new form helps […]
New Name, Same Support: Collections is Now Account Resolution Services
You may have noticed a name change! The Collections team is now called Account Resolution Services — same helpful folks, just with a refreshed name that better reflects what we do. 👉 Check out our updated webpage here: Account Resolution Services Feel free to share with anyone who may be looking for us!
New Guide: Choosing the Right Account Code Just Got Easier!
We heard you! Based on your feedback, the Controller’s Office has put together a helpful Account Codes Guide to make it easier for financial users across VCU to find and select the correct Account Code whether you’re making a purchase, managing fixed assets, or moving expenses in Banner. If you’ve ever wondered which 6-digit code […]
Keep ICA Payments on Track — Don’t Route Them Through Trustflow
We’ve noticed an increase in Independent Contractor Agreement’s (ICA) being sent as invoices to Trustflow. While well-intended, ICA’s are not invoices and Trustflow is designed to match invoices. Non-invoice submissions often get rejected because the system is designed to recognize invoices. To make sure your ICA payments are handled quickly and correctly, please follow the proper […]
Chrome River is now Emburse Enterprise!
Just a quick update—our expense and invoice system, Chrome River, has rebranded and is now called Emburse Enterprise. The platform itself remains the same, but the new name reflects a broader shift under the Emburse umbrella. Everything you’re used to, still works as expected—same login, same workflows, same functionality—just with a refreshed name and look. The […]
What’s New on the Controller’s Office Website? 🌐Helpful Pages, Updates & More
We’ve made some helpful updates to the VCU Controller’s Office website to make it easier for you to find the information and support you need. Here’s what’s new: 🟡 New “Contact Us” PageNot sure who to reach out to? Our new Contact Us page brings together key contacts from the Controller’s Office, Grants and Contracts […]
Candex FAQs: Paying Foreign Individuals and Alternatives to Bank Info
Have questions about processing payments through Candex? Here are two common scenarios we’ve been asked about — and what you need to know. Can I pay a foreign individual through Candex? Yes — Candex does support wire transfers to foreign individuals. However, payments may be restricted based on the individual’s country of residence. Due to […]
