Echo360 Production Special Maintenance window this Friday October 7th, 5:30-6:30 am
There will be a momentary interruption of viewing Echoes during this time as all Production Echo360 servers are rebooted with the exception of the EchoSystemServer (ESS). Any questions about this maintenance window please send email to [email protected]
Blackboard Security News
Please be aware that there is a tutoring company called “Clutch Prep” that may be falsely posing as a legitimate resource for college students. VCU does not have any business or educational relationship with this company and we strongly advise you to not click on any links or open any emails from this company. […]
Completed Successfully – Echo360 Media Processor Maintenance Sept 29th, 7:30am
The configurations on all production media processors were modified successfully. These changes did NOT require any downtime.
Echo360 Media Processor Maintenance Sept 29th, 7:30am
The configurations on all production media processors will be modified on Thursday, Sept. 29th at 7:30am to ensure the settings match those recommended by the Echo360 development team. These changes will NOT require any downtime and should be completed within 20 minutes.
Blackboard External Tools Module – Featuring VoiceThread
A new module has been added to Blackboard! The “External Tools” module contains links for tools that can be used without a Blackboard course or organization. The module can be found in 2 locations: on the My Blackboard tab and the Downloads & Resources tab (once you are logged into Blackboard). For more information External Tools, including […]
Kaltura Connectivity Issues — RESOLVED
We are currently experiencing connectivity issues with Kaltura. Learning Systems is working with Kaltura Support to resolve this issue as quickly as possible. More information will be posted in this blog as it becomes available. We appreciate your patience. ———————————————————————— Update: 8/30/16 – 5:30pm: The connectivity issues have been resolved. We appreciate your patience.
Crestron Touch Panel Issue Resolved
The issue with the Echo360 Safe Capture High Definition Capture appliances and the Crestron Touch Panels has been resolved. Several weeks of testing has confirmed that the Crestron Touch Panels are functioning correctly. We appreciate your patience and apologize for any inconvenience this has caused. If further assistance is needed with capturing echoes, please contact […]
Upcoming Kaltura Training – September 2016
Have you experienced Kaltura yet? Kaltura is VCU’s cloud-based video management system that facilitates the conversion and distribution of audio and video formats online. It combines intuitive methods for recording, publishing and interactive viewing on any device in or outside of the classroom. Join us and learn more about this great resource! Monday, September 12, 2016 […]
Crestron Touch Panel Issue
Media Support Services and Learning Systems have been investigating to determine the cause of a change in the behavior of the Application Programming Interface (API). We have identified a change in status feedback from the API for whether or not an appliance is “idle” or not. Starting and stopping from the Crestron panel results in […]
Echo360 Upgrade – July 13, 2016 – 9am-3pm
The Echo360 system will be unavailable on Today, July 13th, 9:00am – 3:00pm while the system is upgraded to a newer version. All functions in the Echo360 system will be unavailable during the upgrade–capturing, publishing, playback, viewing, etc. Any updated information about the upgrade will be posted to this blog. For any questions or concerns, please contact […]