UPDATE: Resolved Issue with eInstruction CPS Clickers and Blackboard
The vendor has completed their tasks and says that instructors can now re-register their courses with CPS, and students can also re-register their clickers.
If you should have problems at all, please contact them at 888-333-4988 and let them know you are from VCU, and they should be able to assist you.
Thank you,
Your Blackboard Team
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Now the vendor says that they must clear out our summer courses from their database before our instructors can re-register their existing Blackboard courses for CPS use. They should have this done within the hour and we will update this blog posting as soon as we hear more from them. (Please hold off on attempting to re-register your Bb courses with CPS, or do anything with CPS until they are finished.)
We apologize for the confusion, delays and inconvenience this has caused, but the vendor has not been forthright with us throughout our discussions and troubleshooting.
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Yesterday we were informed by eInstruction, the vendor for CPS clickers, that their current plug-in is not compatible with Blackboard 9.1. They released a new plug-in yesterday, which has been installed on Blackboard production this morning.
Any instructors who had previously registered their Summer or Fall Blackboard courses for CPS clicker use, will need to re-register them.
Additionally, any students that had registered their CPS clickers in Summer or Fall Blackboard courses will need to re-register them.
eInstruction has assured us that students should be able to re-register without issue and without being prompted to pay. If you should have problems at all, please contact them at 888-333-4988 and let them know you are from VCU, and they should be able to assist you.
Thank you,
Your Blackboard Team