Regarding August 24th Service Disruption
Zoom has issued this statement regarding the service disruption experienced on the morning of August 24:
Dear Valued Zoom Customer,
As you may know, at 4:56 am PDT today, August 24, Zoom experienced a partial disruption of our Meeting, Webinar, and website services. We largely restored service by 8:26 am PDT. We have determined that the cause of this service disruption was related to an application-level bug in our system, which resulted in a web login issue for customers.
We always take very seriously our responsibility to keep you connected, and we know that you are relying on us during this particularly challenging time. We deeply regret this incident and sincerely apologize. I’m personally disappointed that we have let you down and I am sorry for any inconvenience this may have caused.
I am proud of our dedicated team working to enable our customers’ work, schooling, and social lives during the global health crisis. We are intensely focused on scaling our collaboration and cloud technology to help Zoom reliably connect the world now and in the future. I’m here to get this right and will personally do my best to prevent disruptions like this from happening in the future. Zoom’s availability and reliability is a top priority and we appreciate all of your support.
President of Product and Engineering
Again, during the disruption, users were unable to access their accounts via Zoom web portals, including the university’s portal at vcu.zoom.us. Users were still able to start, join and schedule meetings via the Zoom desktop application if they’d previously installed it on their computers.
Typically, installation does not require extra action on the part of users and occurs automatically the first time you join a Zoom meeting. However, some users regularly opt for the “Join via Browser” option to bypass installation, either out of personal preference or maybe because they don’t have the rights necessary to install software on university-owned devices. As a hedge against future disruptions, we recommend installing the client if you can, or requesting an install by your desktop support team if necessary.
First, check to see if you already have the app by searching your drives. If you don’t have it, you can download it from zoom.us/download
If, as happened on the 24th, the download page is offline as well, you can can obtain the client from these VCU-hosted links:
Zoom disruptions have been rare, and doubtless they’ve taken measures to prevent this particular issue from recurring again, but it never hurts to be prepared.