Candex FAQs: Paying Foreign Individuals and Alternatives to Bank Info
Have questions about processing payments through Candex? Here are two common scenarios we’ve been asked about — and what you need to know.
Can I pay a foreign individual through Candex?
Yes — Candex does support wire transfers to foreign individuals. However, payments may be restricted based on the individual’s country of residence. Due to regulatory or banking limitations, Candex may not process payments to certain countries.
What to do:
Before proceeding, it’s best to confirm whether payments can be made to the individual’s country. You or the payee can contact Candex directly at [email protected] for the most accurate information.
What if a payee doesn’t want to provide their banking information?
If a payee prefers not to share their banking details, Candex can issue a check instead.
Next steps:
The payee should reach out to [email protected] to request the check option and get further instructions.
Need more help?
If you have additional questions about using Candex, don’t hesitate to reach out to [email protected] or email Candex support directly.