✉️ Quick Tip: Making Sure Your Emails Reach Candex Support
Keep your Candex requests moving smoothly
To help ensure your payment or support requests reach Candex quickly, please send all messages to [email protected] using regular email delivery.
Encrypted emails can’t be received or processed by the Candex Support team and may get stuck in their system — which could delay your request.
This applies to all communication with Candex, whether the message comes from you, a Preparer, or a Payee.
Why it matters
Sending messages through regular email delivery ensures Candex receives your request right away, helping to keep our payment workflows efficient and on schedule.
Thanks for taking this quick step to help us maintain smooth communication and timely vendor payments!
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VCU Procurement Team