New macOS Sierra (macOS 10.12) throws error for Chrome Browser
The macOS Sierra (also known as macOS 10.12) is the latest operating system from Apple. Echoes from Blackboard or Echo360 User Interface will throw an error if using the Chrome browser while on this operating system. Learning Systems is working with Echo360 support to provide a solution. In the meantime, the current workaround is to use […]
Echo360 Production Special Maintenance window this Friday October 7th, 5:30-6:30 am
There will be a momentary interruption of viewing Echoes during this time as all Production Echo360 servers are rebooted with the exception of the EchoSystemServer (ESS). Any questions about this maintenance window please send email to echo360@vcu.edu
Completed Successfully – Echo360 Media Processor Maintenance Sept 29th, 7:30am
The configurations on all production media processors were modified successfully. These changes did NOT require any downtime.
Echo360 Media Processor Maintenance Sept 29th, 7:30am
The configurations on all production media processors will be modified on Thursday, Sept. 29th at 7:30am to ensure the settings match those recommended by the Echo360 development team. These changes will NOT require any downtime and should be completed within 20 minutes.
Crestron Touch Panel Issue Resolved
The issue with the Echo360 Safe Capture High Definition Capture appliances and the Crestron Touch Panels has been resolved. Several weeks of testing has confirmed that the Crestron Touch Panels are functioning correctly. We appreciate your patience and apologize for any inconvenience this has caused. If further assistance is needed with capturing echoes, please contact […]
Crestron Touch Panel Issue
Media Support Services and Learning Systems have been investigating to determine the cause of a change in the behavior of the Application Programming Interface (API). We have identified a change in status feedback from the API for whether or not an appliance is “idle” or not. Starting and stopping from the Crestron panel results in […]
Production Echo360 System Upgrade Completed at 1:15PM
The Echo360 System upgraded completed successfully. The system is available for all functions. Thank you Learning Systems Team
Echo360 Upgrade – July 13, 2016 – 9am-3pm
The Echo360 system will be unavailable on Today, July 13th, 9:00am – 3:00pm while the system is upgraded to a newer version. All functions in the Echo360 system will be unavailable during the upgrade–capturing, publishing, playback, viewing, etc. Any updated information about the upgrade will be posted to this blog. For any questions or concerns, please contact […]
Production Echo360 System Upgrade Completed
The Echo360 System upgraded completed successfully. The system is available for all functions. Thank you Learning Systems Team
Echo360 Production Servers To Be Rebooted Feb 23rd
Critical security-related patches will be applied to the Echo360 Production Servers on Feb. 23rd between 5:30am – 6:30am. During this time, all Echo360 servers will be rebooted and application availability will be limited. Thank you, VCU Learning Systems Team