New Name, Same Support: Collections is Now Account Resolution Services
You may have noticed a name change! The Collections team is now called Account Resolution Services — same helpful folks, just with a refreshed name that better reflects what we do. 👉 Check out our updated webpage here: Account Resolution Services Feel free to share with anyone who may be looking for us!
New Guide: Choosing the Right Account Code Just Got Easier!
We heard you! Based on your feedback, the Controller’s Office has put together a helpful Account Codes Guide to make it easier for financial users across VCU to find and select the correct Account Code whether you’re making a purchase, managing fixed assets, or moving expenses in Banner. If you’ve ever wondered which 6-digit code […]
Keep ICA Payments on Track — Don’t Route Them Through Trustflow
We’ve noticed an increase in Independent Contractor Agreement’s (ICA) being sent as invoices to Trustflow. While well-intended, ICA’s are not invoices and Trustflow is designed to match invoices. Non-invoice submissions often get rejected because the system is designed to recognize invoices. To make sure your ICA payments are handled quickly and correctly, please follow the proper […]
Chrome River is now Emburse Enterprise!
Just a quick update—our expense and invoice system, Chrome River, has rebranded and is now called Emburse Enterprise. The platform itself remains the same, but the new name reflects a broader shift under the Emburse umbrella. Everything you’re used to, still works as expected—same login, same workflows, same functionality—just with a refreshed name and look. The […]
What’s New on the Controller’s Office Website? 🌐Helpful Pages, Updates & More
We’ve made some helpful updates to the VCU Controller’s Office website to make it easier for you to find the information and support you need. Here’s what’s new: 🟡 New “Contact Us” PageNot sure who to reach out to? Our new Contact Us page brings together key contacts from the Controller’s Office, Grants and Contracts […]
Candex FAQs: Paying Foreign Individuals and Alternatives to Bank Info
Have questions about processing payments through Candex? Here are two common scenarios we’ve been asked about — and what you need to know. Can I pay a foreign individual through Candex? Yes — Candex does support wire transfers to foreign individuals. However, payments may be restricted based on the individual’s country of residence. Due to […]
✨ People Moves & Milestones: Finance & Administration Updates
From new faces to fond farewells, here’s what’s been happening recently across Finance and Administration teams!
🏨 Hospitality Update: New Spaces & Hotels Added
We’ve recently updated our Hospitality Resources page with additional event spaces and hotel options! If you’re planning a meeting, conference, or an event, take a moment to check out the latest additions. 🔄 The site is still a work in progress — we’ll continue to update it as new venues are added and additional agreements […]
🛠️ RealSource Tip: Check Before You Add a Vendor
Before submitting a New Vendor Request in RealSource, take a moment to search first — the vendor you’re looking for may already be registered! Here’s a quick guide to walk you through the search process and submitting a request when needed: This is part of a growing set of RealSource tips we’ll be sharing regularly. […]
FY26 P-Card & Approver Training – Now Open!
A quick reminder for all P-Cardholders and Approvers: The FY26 training course is now open in Canvas and will remain available through Friday, October 31, 2025. This annual training helps you stay current with policy, supports responsible card use, and keeps the P-Card program running smoothly. What You Need to Know How to Get Started […]
