Questions for Jan 17th Meeting
Sorry for the late
notice but we have had an addition to our agenda this Thursday. Ronke Lawal, who will be implementing
LibQual+ this Spring 2013, is soliciting feedback on how you go about answering
the questions on the survey. She has
given three sample questions for us to examine.
Think
about your baseline expectations for the services presented and come prepared
to discuss how you would answer these questions. Please take a look at
the sample prompt and questions below:
Please rate the
following statements (1 is lowest, 9 is highest) by indicating:
Minimum: For each question,
indicate the number that represents the minimum level of
service that you would find acceptable
Desired: the number that
represents the level of service that you personally want
Perceived – the number that
represents the level of service that you believe our library
currently provides
When it comes to:
IC-1- Making
electronic resources accessible from my home or office
My minimum service
level is: 1 2 3 4 5 6 7 8 9
My Desired service
level is: 1 2 3 4 5 6 7 8 9
Perceived service
performance is: 1 2 3 4 5 6 7 8 9
When it comes to:
IC-2 – A library Website
enabling me to locate information on my own
My minimum service
level is: 1 2 3 4 5 6 7 8 9
My Desired service
level is: 1 2 3 4 5 6 7 8 9
Perceived service
performance is: 1 2 3 4 5 6 7 8 9
When it comes to:
IC-8 – Print and/or
electronic journal collections I require for my work
My minimum service
level is: 1 2 3 4 5 6 7 8 9
My Desired service
level is: 1 2 3 4 5 6 7 8 9
Perceived service
performance is: 1 2 3 4 5 6 7 8 9
We
greatly appreciate your feedback and look forward to seeing you on Thursday.
Categories Questions