VCU Zoom Inaccessible
From our Zoom Administrator: "VCU Zoom is currently inaccessible for unknown reasons. We are working with the vendor to find a solution asap. In the interim, please consider using Google Meet as an alternative for your classes and meetings. We will keep you updated as soon as we know more." Further updates will be posted […]
VCU Network Connectivity Issues – June 17th, 2022
VCU Technology Services teams are troubleshooting network connectivity issues from this morning. Today (June 17th, 2022) at 5 p.m. Eastern Time, a firewall profile will be reapplied to the login.vcu.edu authentication service used for logging into VCU services to return the service back to the baseline standard for operational security. For customers, this will be a disruption of […]
Spring 2022 Central Classroom Technology Survey
Greetings Faculty, The link below is to our survey that gives you the opportunity to provide feedback related to the effectiveness of the technology in Central Classrooms as well as your satisfaction with our team’s service and responsiveness. The feedback you give to this survey weighs heavily on future technologies we integrate into spaces moving […]
Wireless Access Issues 04-14-22
VCU is currently experiencing an issue related to wireless access. Refer to the following notice related to an ongoing incident: https://status.ts.vcu.edu/incidents/328. VCU employees may need to use a VPN connection to access online resources until the current issue is resolved. Please communicate any concerns or questions concerning this issue to the IT Support Center via […]
Network Service Maintenace Update
Network Services worked with representatives from the University Computer Center and the vendor to insert the replacement equipment into operation overnight. The router is operational but the teams will continue monitoring over the next few days and will likely make additional configuration changes. Please contact the IT Support Center at [email protected] or 804.828.2227 should any issues arise […]
Network Services Maintenance Scheduled for March 1
Network Services will be replacing a network router on Tuesday, March 1, at 2 a.m. The four-hour scheduled maintenance window may disrupt network and telephone services and access to some VCU services. Telecommunications Services is working with their customers to ensure that telephone services will still be available for some campus services. To monitor the […]
Teaching with Technology Survival Camp
January 11-14, 2022 Faculty bootcamps, hosted by VCU Online and VCU Academic Technologies have generated such great participation and faculty interest that they have teamed up again to offer a 4-day Teaching with Technology Survival Camp, January 11-14, 2022. The schedule includes a variety of workshops from in-house trainers in Academic Technologies and VCU […]
Wireless Presentation System Issues
As of 4 pm today, we believe that all wireless presentation systems in Centrally Supported Classrooms have been restored to proper functionality. We are actively going through all of them to verify as the room schedule allows. Feel free to resume the use of the wireless system. While we believe the issue has been resolved, […]
Wireless Presentation System Update
Good afternoon, After another long day of troubleshooting, I believe we have found a stable solution to our issue. We have tested multiple central devices that have remained stable for the better part of the day. Given the nature of the previous issue (not presenting itself immediately all the time), we are monitoring these devices […]
Wireless Presentation Issue continues
Good afternoon, After reviewing the deployment package extracted from one of the failed VIAs yesterday, we had another session with the VIA development team engineer this morning to implement an adjustment that they expected would address the issue. The deployment of updates required communication to be reestablished between any VIAs that are offline with the management server. In […]