Wireless Access Issues 04-14-22
VCU is currently experiencing an issue related to wireless access. Refer to the following notice related to an ongoing incident: https://status.ts.vcu.edu/incidents/328. VCU employees may need to use a VPN connection to access online resources until the current issue is resolved. Please communicate any concerns or questions concerning this issue to the IT Support Center via […]
Network Service Maintenace Update
Network Services worked with representatives from the University Computer Center and the vendor to insert the replacement equipment into operation overnight. The router is operational but the teams will continue monitoring over the next few days and will likely make additional configuration changes. Please contact the IT Support Center at itsc@vcu.edu or 804.828.2227 should any issues arise […]
Network Services Maintenance Scheduled for March 1
Network Services will be replacing a network router on Tuesday, March 1, at 2 a.m. The four-hour scheduled maintenance window may disrupt network and telephone services and access to some VCU services. Telecommunications Services is working with their customers to ensure that telephone services will still be available for some campus services. To monitor the […]
Teaching with Technology Survival Camp
January 11-14, 2022 Faculty bootcamps, hosted by VCU Online and VCU Academic Technologies have generated such great participation and faculty interest that they have teamed up again to offer a 4-day Teaching with Technology Survival Camp, January 11-14, 2022. The schedule includes a variety of workshops from in-house trainers in Academic Technologies and VCU […]
Wireless Presentation System Issues
As of 4 pm today, we believe that all wireless presentation systems in Centrally Supported Classrooms have been restored to proper functionality. We are actively going through all of them to verify as the room schedule allows. Feel free to resume the use of the wireless system. While we believe the issue has been resolved, […]
Wireless Presentation System Update
Good afternoon, After another long day of troubleshooting, I believe we have found a stable solution to our issue. We have tested multiple central devices that have remained stable for the better part of the day. Given the nature of the previous issue (not presenting itself immediately all the time), we are monitoring these devices […]
Wireless Presentation Issue continues
Good afternoon, After reviewing the deployment package extracted from one of the failed VIAs yesterday, we had another session with the VIA development team engineer this morning to implement an adjustment that they expected would address the issue. The deployment of updates required communication to be reestablished between any VIAs that are offline with the management server. In […]
Update on Continued Wireless Presentation System Issues
Good afternoon Wireless Presentation Users, We wanted to give you an update on the situation with our wireless presentation systems. This morning we had a lengthy session with the manufacturer’s development engineer. They expect something went wrong with the deployment package and have collected a copy of what the Via gateway received in order to analyze it […]
Wireless Presentation System Issues
We are currently working with the manufacturer of the wireless presentation system to identify and resolve an issue that is affecting several wireless presentation devices across campus. It is known to have affected most of the classroom presentation devices. Until we are able to address the issue, the wireless presentation system may not be available. […]
Spring 2021 Central Classroom Technology Faculty Survey
As each semester comes to a close, we like to assess the effectiveness of our classroom technology presentation systems in meeting our faculty’s instructional needs. As this semester continued our charge to educate during the pandemic, it has also given us opportunities to look to the future of our educational spaces. It is for this reason that […]