Good afternoon,

After reviewing the deployment package extracted from one of the failed VIAs yesterday, we had another session with the VIA development team engineer this morning to implement an adjustment that they expected would address the issue.  The deployment of updates required communication to be reestablished between any VIAs that are offline with the management server. In order to do this, a physical reboot is necessary. We have rebooted the centrally managed devices manually this afternoon to verify the adjustment has made an improvement.  While we initially were optimistic, the original issue resumed after a few hours.  This information has been provided back to the manufacturer and we are again waiting for further information, which we expect to be first thing in the morning. 

Once again, We are sorry for the inconvenience this is causing and do appreciate your patience.  
More to come tomorrow.


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