If Bb hangs please try clearing your browser cache
Blackboard was switched between load balancers this morning (Friday, Oct 8, 2010) after the outage due to the fire on main street. Some user’s browsers may be hung on the old load balancer and if this is the case will experience some hanging when they are in Blackboard. What we mean by ‘hanging’ is if you click on a link in Bb and nothing happens (might see a spinning icon in the browser). To clear the issue you will need to clear the cache in your browser and reboot your computer. For instructions on how to clear your cache check out this Bb Knowledge Base page:http://www.ts.vcu.edu/kb/blackboard/3811.html.
If problem continues to hang after clearing your browser cache report the issue to [email protected] or 804-828-2227.
Blackboard Team
Categories Blackboard Notice