Canvas Support During VCU Closure
Greetings VCU faculty, staff and students,
As a reminder, Canvas 24/7 support is and will continue to be available to the VCU community while VCU is closed. We recommend reaching out to this support option for any questions that you have about Canvas, in order to guarantee the quickest turnaround time for your request. For additional information about Canvas 24/7 support and how to access this option via chat, phone or webform please see: http://go.vcu.edu/canvas247support.
Please note: On December 25, Canvas phone support will be temporarily unavailable from 8am to 5pm MST (10am to 7pm EST). Support is still available via chat and the “report a problem” link.
If for any reason you are unable to login to Canvas, please call the VCU IT Support Center: 804-828-2227 (you may also press #3 after calling this number to access Canvas 24/7 Vendor Support).
The Learning Systems team is also available in a limited capacity to respond to support requests from December 27 through December 30. Please direct all inquiries to LSrequest@vcu.edu. We are operating with a very limited staff at this time, and appreciate your patience as we respond to all inquiries as promptly as we can.
We hope you enjoy the break – and look forward to supporting you in 2023!
The Learning Systems team
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