![\"\"](\"https:\/\/blogs.vcu.edu\/zoom\/wp-content\/uploads\/sites\/665\/2023\/03\/chatbot.png\")
<\/figure>\n\n\n\nIf prompted for your account name, enter your entire “@vcu.edu” address. If prompted for your “Host Key,” you can find it on your account page, under the “Profile” tab. Your host key is normally hidden, but you can reveal by clicking on the “closed eye” symbol.<\/p>\n\n\n\n This help option is available to you 24\/7 as a VCU Zoom account member.<\/p>\n\n\n\n <\/p>\n\n\n\n Visit itsupport.vcu.edu and create a ticket for Zoom Support<\/a>. Your issue will be addressed by a member of the Technology Services Zoom team as quickly as possible.<\/p>\n\n\n\n Send a message to zoom<\/a>@vcu.edu<\/a> for assistance via e-mail.<\/p>\n\n\n\n Use our bookable calendar<\/a> to set up an hour or half-hour session with a VCU Zoom support team member.<\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" If you’re having trouble with Zoom, there are numerous options for getting help: Open a Zoom Support Chat Session When you’re logged into the VCU Zoom portal at vcu.zoom.us, there will be a blue “word balloon” icon at the lower left of every page to connect you with the Zoom Support chatbot. This can provide […]<\/p>\n","protected":false},"author":807,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-67","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/pages\/67","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/users\/807"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/comments?post=67"}],"version-history":[{"count":0,"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/pages\/67\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/media?parent=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":20,"date":"2020-04-24T15:27:38","date_gmt":"2020-04-24T15:27:38","guid":{"rendered":"https:\/\/blogs.vcu.edu\/zoom\/?page_id=20"},"modified":"2020-04-30T13:31:14","modified_gmt":"2020-04-30T13:31:14","slug":"helpful-links","status":"publish","type":"page","link":"https:\/\/blogs.vcu.edu\/zoom\/helpful-links\/","title":{"rendered":"Useful Links"},"content":{"rendered":"\n go.vcu.edu\/zoom<\/strong><\/a> provides a comprehensive overview of VCU Zoom, including a FAQ and how-to guides<\/p>\n\n\n\n vcu.zoom.us<\/strong><\/a> is the log-in portal for users on the “education” plan<\/p>\n\n\n\n vcuhealth.zoom.us<\/strong><\/a> is the log in portal for users in the VCU Health System<\/p>\n\n\n\n The Zoom Blog<\/strong><\/a> provides updates and announcements direct from Zoom, plus articles on how users in the realms of education, health care, business and government are using Zoom in innovative and productive ways.<\/p>\n\n\n\n The <\/strong>Zoom Download Center<\/strong><\/a> always has the latest software version available for download.<\/p>\n\n\n\n The Zoom Help Center<\/a><\/strong> provides how-to guides for common tasks, troubleshooting tips and contact information for support.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" go.vcu.edu\/zoom provides a comprehensive overview of VCU Zoom, including a FAQ and how-to guides vcu.zoom.us is the log-in portal for users on the “education” plan vcuhealth.zoom.us is the log in portal for users in the VCU Health System The Zoom Blog provides updates and announcements direct from Zoom, plus articles on how users in the […]<\/p>\n","protected":false},"author":807,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/users\/807"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/comments?post=20"}],"version-history":[{"count":0,"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/pages\/20\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.vcu.edu\/zoom\/wp-json\/wp\/v2\/media?parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":2,"date":"2020-04-24T12:32:28","date_gmt":"2020-04-24T12:32:28","guid":{"rendered":"https:\/\/blogs.vcu.edu\/zoom\/?page_id=2"},"modified":"2020-04-24T15:34:43","modified_gmt":"2020-04-24T15:34:43","slug":"sample-page","status":"publish","type":"page","link":"https:\/\/blogs.vcu.edu\/zoom\/sample-page\/","title":{"rendered":"About VCU Zoom"},"content":{"rendered":"\n Zoom is a software-based video conferencing solution available to all current VCU faculty, staff and students to support the university’s teaching, learning, research and collaboration missions.<\/p>\n\n\n\n Licenses are granted to eligible users who log in with their eID at vcu.zoom.us<\/a><\/p>\n\n\n\n The VCU Zoom account includes a sub-account for departments that deal with HIPAA-related data. These accounts will include certain limitations and restrictions to comply with the law.<\/p>\n\n\n\n![\"\"](\"https:\/\/blogs.vcu.edu\/zoom\/wp-content\/uploads\/sites\/665\/2023\/03\/reveal_host_key.png\")
<\/figure>\n\n\n\nEnter A Support Ticket with VCU Technology Services<\/h4>\n\n\n\n
Contact VCU’s Zoom Support team<\/h4>\n\n\n\n
Schedule a Help Session<\/h4>\n\n\n\n