Over the past year, the Infrastructure Services team completed a major migration of the University\u2019s central DNS and DHCP services to EfficientIP. While these services operate behind the scenes, they play a critical role in the daily experience of our students, faculty, and staff.<\/p>\n\n\n\n
- \n
- DNS (Domain Name System) <\/strong>acts as the \u201caddress book\u201d of our network, translating familiar names like vcu.edu<\/em> into the numeric IP addresses computers use to locate resources.<\/li>\n\n\n\n
- DHCP (Dynamic Host Configuration Protocol)<\/strong> automatically assigns these numeric addresses to our devices when they connect, enabling seamless and secure access to other services throughout the University.<\/li>\n<\/ul>\n\n\n\n
Together, DNS and DHCP quietly support everything from accessing websites and email to research systems, classroom technologies, and campus operations.The adoption of EfficientIP for these services was driven by the need for a more sustainable fiscal model, as well as an opportunity to modernize how we deliver core network services.\u00a0 The new platform introduces a more flexible and scalable foundation that reduces reliance on legacy infrastructure while strengthening our ability to support future growth and emerging technologies.<\/p>\n\n\n\n
![\"\"](\"https:\/\/blogs.vcu.edu\/cio\/wp-content\/uploads\/sites\/659\/2026\/06\/image.jpg\")
<\/figure>\n\n\n\nThe scope of this effort was significant, requiring the migration of more than 16,000 internal DNS records<\/strong>, approximately 9,000 external records<\/strong>, and over 2,000 DHCP scopes<\/strong>. Through careful planning, extensive testing, and close collaboration with campus partners and vendors, work was completed with minimal disruption and was largely unnoticed by most users.<\/p>\n\n\n\n
The new platform also enhances resilience and availability. Specifically, by extending DNS services into the public cloud, we have improved redundancy and strengthened uptime for both internal and Internet-facing resources.<\/p>\n\n\n\n
Transforming Wireless Connectivity: 3,000+ New Access Points<\/strong><\/h3>\n\n\n\n
In parallel with core network enhancements, Infrastructure Services also completed a large-scale effort to replace more than 3,000 legacy wireless access points<\/strong> across our Monroe Park and VCU Health campuses.<\/p>\n\n\n\n
Wireless connectivity is a key enabler of student success, research innovation, and daily operations at VCU. Many of the devices that support these functions were reaching \u201cend-of-life,\u201d meaning they would no longer be eligible for security updates or vendor support. Replacing this equipment reduces risk, improves performance, and positions the University to take advantage of modern wireless capabilities.<\/p>\n\n\n\n
Delivering this initiative required extensive coordination across more than 130 buildings<\/strong>, including classrooms, residence halls, offices, and research environments with specialized access and safety requirements. The team worked closely with building managers, campus stakeholders, and vendor partners to complete installations while minimizing disruption to daily learning, research, and operational activities.<\/p>\n\n\n\n
![\"\"](\"https:\/\/blogs.vcu.edu\/cio\/wp-content\/uploads\/sites\/659\/2026\/06\/Maps-1024x381.jpeg\")
<\/figure>\n\n\n\nThe new Cisco Meraki and Catalyst access points provide improved performance, enhanced security, and modern management capabilities.\u00a0 These tools provide our teams with greater visibility into network health, while advancing a resilient foundation that supports collaborative learning, research, and student success.<\/p>\n\n\n\n
Thanks to the teams who meticulously planned and implemented these critical improvements! Stay tuned for next month’s blog, where I will focus on changes and improvements in our Learning Systems area.<\/p>\n\n\n\n
Have a wonderful summer!<\/p>\n","protected":false},"excerpt":{"rendered":"
As we end Fiscal Year ’26 and prepare for the upcoming Fall semester, I’d like to share some information regarding a couple of key infrastructure improvements. Reliable network connectivity is the invisible backbone of our University, enabling everything from teaching and learning to research and daily administrative operations.\u00a0 To ensure this foundation remains robust and […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-375","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/posts\/375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/comments?post=375"}],"version-history":[{"count":6,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/posts\/375\/revisions"}],"predecessor-version":[{"id":391,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/posts\/375\/revisions\/391"}],"wp:attachment":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/media?parent=375"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/categories?post=375"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/tags?post=375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":371,"date":"2026-05-11T14:18:57","date_gmt":"2026-05-11T14:18:57","guid":{"rendered":"https:\/\/blogs.vcu.edu\/cio\/?p=371"},"modified":"2026-05-11T14:35:14","modified_gmt":"2026-05-11T14:35:14","slug":"vcus-response-to-the-instructure-canvas-cybersecurity-incident","status":"publish","type":"post","link":"https:\/\/blogs.vcu.edu\/cio\/2026\/05\/11\/vcus-response-to-the-instructure-canvas-cybersecurity-incident\/","title":{"rendered":"VCU\u2019s response to the Instructure Canvas cybersecurity incident"},"content":{"rendered":"\n
VCU Technology Services wants to provide the VCU community with an update regarding the recent service disruptions and cybersecurity events involving Instructure (Canvas). While Instructure has restored service, we are committed to transparency regarding what happened, what data was involved, and how you can protect yourself.<\/p>\n\n\n\n
What Happened<\/h2>\n\n\n\n
On May 1st, 2026, Instructure, the company that provides Canvas, alerted customers that a criminal cybersecurity event had occurred on April 30th. On May 6, 2026, VCU received notification from Instructure that VCU was impacted by the cyber incident, but no details were given to VCU related to who or what types of data were impacted at that time. On the afternoon of May 7th, around 4:00pm, a second event occurred where ransom notes appeared on the login pages of several universities, including VCU. This led to a temporary shutdown of the Canvas environment for emergency maintenance by Instructure. Canvas was brought back online later that evening.<\/p>\n\n\n\n
Current Status<\/h2>\n\n\n\n
Canvas has been fully operational since late in the evening of May 7th. VCU Technology Services has performed initial security checks on our courses and has not found signs of malware, but we are continuing to monitor the environment closely and is advising all individuals using Canvas to exercise caution.<\/p>\n\n\n\n
What Data Was Exposed<\/strong><\/h2>\n\n\n\n
Based on information provided by Instructure, the exposed data appears to include names, student IDs, email addresses and Canvas messages, and at this time, did not appear to include passwords, date of birth, government identifiers, or financial information. Core learning data (course content, submissions, etc.) was also not compromised. Instructure has not yet provided us with a specific list of affected individuals or a full accounting of the compromised data as it relates to VCU. We have sought and continue to seek additional clarifications from Instructure.<\/p>\n\n\n\n
Recommended Next Steps<\/h2>\n\n\n\n
While Instructure has provided assurances that their infrastructure is now safe, the exposure of contact information and student IDs increases the risk of phishing and social engineering attacks.<\/p>\n\n\n\n
- \n
- Be Alert for Phishing:<\/strong> Expect an increase in sophisticated “scam” emails. Attackers may use your name, ID, or even reference previous Canvas messages to look legitimate. Do not trust unexpected emails asking you to “re-verify” your account or “unlock” your Canvas access. Always verify that emails come from an official university address.\u00a0<\/li>\n\n\n\n
- Use Official Login Paths:<\/strong> Never log in to Canvas through a link sent in an email or a text message. Always navigate directly to the official VCU Canvas URL in your browser: https:\/\/canvas.vcu.edu<\/li>\n\n\n\n
- Verify Password Resets:<\/strong> Instructure has stated that passwords were not compromised. However, if you receive a password reset prompt that you did not request, do not click it and report it to the IT Support Center<\/a> immediately.<\/li>\n\n\n\n
- Report Suspicious Activity:<\/strong> If you see anything unusual within your Canvas dashboard or receive suspicious messages from other users, please report it to the IT Support Center<\/a> immediately.<\/li>\n<\/ul>\n\n\n\n
VCU’s Ongoing Response<\/h2>\n\n\n\n
We are actively monitoring the situation and working directly with Instructure to obtain a full accounting of what data was accessed and which individuals were affected. We are also enhancing our monitoring of all user activities within Canvas to ensure the environment remains secure. We will continue to provide updates as new information becomes available, and any new incidents will be posted to our VCU IT Status page<\/a>.<\/p>\n\n\n\n
We understand the stress that service disruptions and security events cause, especially during the end to a busy semester. Thank you for your patience and for remaining vigilant.<\/p>\n","protected":false},"excerpt":{"rendered":"
VCU Technology Services wants to provide the VCU community with an update regarding the recent service disruptions and cybersecurity events involving Instructure (Canvas). While Instructure has restored service, we are committed to transparency regarding what happened, what data was involved, and how you can protect yourself. What Happened On May 1st, 2026, Instructure, the company […]<\/p>\n","protected":false},"author":826,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[2,4,3],"class_list":["post-371","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-canvas","tag-cyberincident","tag-instructure"],"_links":{"self":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/posts\/371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/users\/826"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/comments?post=371"}],"version-history":[{"count":0,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/posts\/371\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/media?parent=371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/categories?post=371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/tags?post=371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":363,"date":"2026-02-28T22:47:00","date_gmt":"2026-02-28T22:47:00","guid":{"rendered":"https:\/\/blogs.vcu.edu\/cio\/?p=363"},"modified":"2026-02-28T22:47:13","modified_gmt":"2026-02-28T22:47:13","slug":"february-2026-cio-update","status":"publish","type":"post","link":"https:\/\/blogs.vcu.edu\/cio\/2026\/02\/28\/february-2026-cio-update\/","title":{"rendered":"February 2026 CIO Update"},"content":{"rendered":"\n
As winter (hopefully) dies down and we approach Spring Break, I want to share some updates on various projects and initiatives underway in Technology Services.<\/p>\n\n\n\n
Upgrading Campus Infrastructure, Hosting, and Cloud<\/strong><\/p>\n\n\n\n
A major deliverable of our Enterprise IT Risk Project<\/a> is transitioning “housed” servers to a centralized hosted environment. Discussions are currently underway with units to review what servers can transition, and to create timelines for migration to the new model. Alongside our hosting transitions, Information Security has officially completed the build-out of our new AWS cloud environment, which is currently awaiting the provisioning of its first domain controller. To support this shift to the cloud, our SPP<\/a> site will be updated with the new AWS offering, and officially retire the old “housed” server option. We are also exploring an Azure High-Performance Computing (HPC) setup in partnership with OVPRI. On the physical infrastructure side, fiber relocation will be moving forward for the new 700 W. Grace Residence Hall, with a purchase order and city construction permits recently issued. Construction of the new duct bank and cutover of fiber will be occuring in the coming weeks.<\/p>\n\n\n\n
![\"\"](\"https:\/\/blogs.vcu.edu\/cio\/wp-content\/uploads\/sites\/659\/2026\/02\/Screenshot-2026-02-28-at-5.21.28-PM-1024x499.png\")
<\/figure>\n\n\n\nCampus Spaces and the Mobile ID Rollout<\/strong><\/p>\n\n\n\n
A massive campus-wide initiative is underway to transition to the Atrium card management system and roll out Digital and Mobile IDs. Our teams are officially adopting a “mobile-first” strategy for university credentials. While physical IDs will continue to be available for some use cases, digital credentials on a mobile device will be supported for buliding access, campus dining, and many other services. The project kicked off in January, and data integrations are actively being worked on to support this exciting modernization.<\/p>\n\n\n\n
![\"\"](\"https:\/\/blogs.vcu.edu\/cio\/wp-content\/uploads\/sites\/659\/2026\/02\/Screenshot-2026-02-28-at-5.17.24-PM.png\")
<\/figure>\n\n\n\nAdditionally, classroom and event spaces are getting major upgrades. The team is currently coordinating a mocked-up system setup for the Oliver Hall 4084B HyFlex\/Hybrid Showcase Classroom, which will feature an advanced Zoom Room PC. Our Media Support Services team has also officially added the Cary & Belvidere Events Space to the IT Project Portfolio; this renovation of the former Chili’s restaurant will serve as the new home for VCU Catering and also feature a new event and conferencing center for multiple events.<\/p>\n\n\n\n
Transforming Telecommunications and Print<\/strong><\/p>\n\n\n\n
The Contact Center as a Service (CCaaS) project is entering a crucial vebdor evaluation phase. As we review top contenders, the project team is setting up testing sandboxes and conducting deep-dive meetings with key constituent groups including the VCU Health Systems Patient Assistance Center and our own IT Support Center to fully develop the integrations needed to deliver new call center functionality that will help to drive efficiencies and improve the customer service experience.<\/p>\n\n\n\n
For our campus printing needs, the Managed Print committee has successfully selected Canon as our managed print vendor with 100% consensus. The team is currently drafting a bridge agreement and reviewing new device pricing to ensure a seamless transition for the university.<\/p>\n\n\n\n
Security and Vulnerability Management<\/strong><\/p>\n\n\n\n
Keeping our university network safe remains a top priority. The Information Security Office is actively driving a comprehensive Vulnerability Management Program. The team has successfully prioritized network vulnerabilities and is currently in the active remediation phase. This includes working closely with units to resolve outdated system vulnerabilities, with a targeted resolution expected by the end of Spring.<\/p>\n\n\n\n
Streamlining Administrative Systems and AI<\/strong><\/p>\n\n\n\n
Our Collaboration Services team has successfully completed the decommission of the legacy Google Mymail.vcu.edu environment and upgraded our Tableau Server environments to the latest release. Looking ahead, the search is officially on for a replacement of the EMS event scheduling tool, with requirements surveys going out this month and a goal to have a new tool selected by March. Finally, our AI initiatives are rapidly expanding. Alongside our AI literacy video campaign<\/a>, custom AI bot development is actively underway for the Development and Alumni Relations, Procurement, and School of Pharmacy.<\/p>\n\n\n\n
![\"\"](\"https:\/\/blogs.vcu.edu\/cio\/wp-content\/uploads\/sites\/659\/2026\/02\/Screenshot-2026-02-28-at-5.24.18-PM-1024x584.png\")
<\/figure>\n\n\n\nStay tuned for more updates on these and other projects and initiatives, and as always, thanks to the entire Technology Services team!<\/p>\n","protected":false},"excerpt":{"rendered":"
As winter (hopefully) dies down and we approach Spring Break, I want to share some updates on various projects and initiatives underway in Technology Services. Upgrading Campus Infrastructure, Hosting, and Cloud A major deliverable of our Enterprise IT Risk Project is transitioning “housed” servers to a centralized hosted environment. Discussions are currently underway with units […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-363","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/posts\/363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/comments?post=363"}],"version-history":[{"count":0,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/posts\/363\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/media?parent=363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/categories?post=363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.vcu.edu\/cio\/wp-json\/wp\/v2\/tags?post=363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}},{"id":353,"date":"2025-11-30T16:58:47","date_gmt":"2025-11-30T16:58:47","guid":{"rendered":"https:\/\/blogs.vcu.edu\/cio\/?p=353"},"modified":"2025-12-01T13:41:36","modified_gmt":"2025-12-01T13:41:36","slug":"november-2025-cio-update","status":"publish","type":"post","link":"https:\/\/blogs.vcu.edu\/cio\/2025\/11\/30\/november-2025-cio-update\/","title":{"rendered":"November 2025 CIO Update"},"content":{"rendered":"\n
I sincerely hope everyone had a wonderful Thanksgiving holiday! I know we are all looking forward to the Winter closing, and while many of us will continue to be working for at least part of this time, I hope all have a chance to recharge and enjoy time with family and friends. For this month’s entry, I’d like to share an update on a key system migration as well as an update on a new policy.<\/p>\n\n\n\n
Infrastructure Services Upgrades to Z<\/strong>abbix<\/h3>\n\n\n\n
Infrastructure Services recently completed a significant project: migrating VCU\u2019s enterprise monitoring and alerting platform from the legacy Xymon system to the modern, scalable Zabbix<\/strong> platform. This transition is a strategic step that supports the University\u2019s goal to build infrastructure that is “scalable, nimble, and ready for growth.”<\/p>\n\n\n\n
From Legacy to Modern<\/strong><\/p>\n\n\n\n
For context, Xymon is a legacy tool designed primarily for basic “up\/down” status checks. While reliable for its time, it offered limited insight into root causes. Zabbix<\/strong>, conversely, is an enterprise-grade platform that collects vast amounts of performance data, enabling trend analysis and predictive alerting.<\/p>\n\n\n\n
- Use Official Login Paths:<\/strong> Never log in to Canvas through a link sent in an email or a text message. Always navigate directly to the official VCU Canvas URL in your browser: https:\/\/canvas.vcu.edu<\/li>\n\n\n\n
- DHCP (Dynamic Host Configuration Protocol)<\/strong> automatically assigns these numeric addresses to our devices when they connect, enabling seamless and secure access to other services throughout the University.<\/li>\n<\/ul>\n\n\n\n
![\"A](\"https:\/\/blogs.vcu.edu\/cio\/wp-content\/uploads\/sites\/659\/2025\/11\/xymon.jpg\")
<\/td><\/tr>![\"A](\"https:\/\/blogs.vcu.edu\/cio\/wp-content\/uploads\/sites\/659\/2025\/11\/zabbix-1.jpg\")
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<\/figure>\n\n\n\n![\"A](\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfYhmbGqS1puZvr_YwK_okbSFxIWngMGwXPt4SZwQOiEf3yO6HYJynUfDLb3VywQrMorWa9EGvaLUsv2wR5_NE1p-GtrT1F_IL4HI6GTo5hqDCYZCHQGtQrfuyZ4G9LNaU7E7z4?key=zDf1BOpyCOhYoJl6qx4Cjw\" "\\"A")
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