Safety and Risk Management Intranet

Spot Awards

I would like to congratulate Barbara Back, Mathew Harris and Danny Munoz for their recent Spot Awards. Barbara received her award for her outstanding support of VCU Health and her willingness to go above and beyond what’s required to support the Hospital. Matt received his award for coming in over the weekend to assist with two Dominion Energy projects in order to assure that there was limited disruption to the VCU community. Danny received his award for exceptional customer service during a spill clean-up at VCU Health.

As you’re aware, Spot awards are given in recognition of excellent work on a project, task or activity including outstanding support of day-to-day assigned business activities. They are intended to acknowledge and demonstrate immediate and spontaneous appreciation for the contributions of individuals. Our focus within the Division of Administration is clearly on customer service and examples of other criteria include, but are not limited to:

• Outstanding handling of an emergent customer service issue;
• Exceptional response to an emergency or urgent situation;
• Identifying an immediate process/system error or safety hazard;
• Resolving a pay issue or other immediate need quickly;
• Project completion of a regularly assigned project before the deadline or under budget;
• Repeated recognition by customers for excellent service; and
• Proposal of a new or modified work practice, training or educational achievements, etc.
• Spot Awards can be given in amounts up to $500 (classified and wage) and/or four hours of recognition leave (classified only) for each occurrence.

Because Spot Awards are intended as more immediate forms of recognition, they can be processed each pay period, following the same deadlines as used for PAFs (see the payroll schedule for more information). They require only supervisor and Dean/Department Head approval; HR approval is not required.

I would encourage all supervisors to use this opportunity to reward SRM staff that have gone above and beyond in support of the research community, the Hospital, or the university as a whole.

Please congratulate Barbara, Matt and Danny when you see them.