On the right track to make it amazing for customers and employees
About six months ago, the Division of Administration launched “Make it amazing,” our new customer service campaign, and we hit the ground running. We have a goal of not only improving community members’ experiences when interacting with the division, but also improving division employees’ experiences within their own work environments, and we’re excited to say […]
‘Make It Amazing’ Customer Service Campaign Launches
VCU’s Division of Administration is launching a new customer service campaign aimed at improving the experience for community members who interact with division employees. The Make It Amazing campaign empowers division employees to proactively solve problems and demonstrate exceptional service with each and every interaction. The genesis for Make It Amazing came from a pair of surveys […]